Question 1

What is Miyagi AI?

Accepted Answer

Miyagi AI is an AI-powered policy assistant for Australian medical receptionists. It provides real-time guidance during patient calls by surfacing relevant practice policies and procedures, helping reception staff make correct decisions instantly.

Question 2

How does AI help medical receptionists?

Accepted Answer

AI assists medical receptionists by instantly identifying policy-relevant moments during patient calls and displaying the appropriate practice guidelines. This includes bulk billing rules, test result protocols, Medicare eligibility, WorkCover procedures, and appointment policies.

Question 3

What problems does Miyagi AI solve for medical practices?

Accepted Answer

Miyagi AI reduces reception errors, improves compliance consistency, eliminates constant interruptions to doctors for policy clarification, and helps new or casual staff perform at the same level as experienced receptionists.

Question 4

Does Miyagi AI work with Australian healthcare systems?

Accepted Answer

Yes, Miyagi AI is built specifically for Australian healthcare, understanding Medicare billing, bulk billing rules, WorkCover claims, PBS requirements, AHPRA compliance, and state-specific healthcare regulations.

Question 5

What medical practice management systems does Miyagi work with?

Accepted Answer

Miyagi AI is designed to work alongside major Australian practice management systems. It works with existing phone systems without requiring hardware changes.

Question 6

Is Miyagi AI compliant with Australian healthcare privacy laws?

Accepted Answer

Yes, Miyagi AI complies with the Privacy Act 1988, Australian health records requirements, and stores all data in Australian data centers with full encryption.

Question 7

How does AI reception software help with Medicare and billing?

Accepted Answer

The AI system instantly identifies Medicare eligibility requirements, bulk billing rules by practitioner and day, WorkCover claim statuses, private health fund coverage, and helps ensure correct billing procedures are followed during patient interactions.

Question 8

Can AI help medical receptionists with complex patient queries?

Accepted Answer

Yes, AI assists with complex scenarios including minor consent protocols, test result release procedures, prescription repeat policies, referral requirements, appointment eligibility rules, and practice-specific billing arrangements.

Question 9

What's the difference between Miyagi AI and clinical documentation AI?

Accepted Answer

While clinical documentation AI helps doctors with medical notes and records, Miyagi AI specifically assists reception staff with practice operations, patient communication, administrative policies, and front desk workflows.

Question 10

How quickly can medical practices implement AI reception assistance?

Accepted Answer

Implementation is designed to be straightforward and efficient, with the system providing value quickly by surfacing existing practice policies during calls.

Question 11

Does AI reception software replace human receptionists?

Accepted Answer

No, Miyagi AI augments human receptionists rather than replacing them. It empowers staff to make better decisions faster while maintaining human control over patient interactions.

Question 12

What types of medical practices can use Miyagi AI?

Accepted Answer

Miyagi AI serves general practices, specialist clinics, allied health practices, and multi-practitioner medical centers throughout Australia, particularly those dealing with complex billing arrangements and high call volumes.

Miyagi AI - Advanced Medical Reception Intelligence for Australian Healthcare

Core Technology

Integration Capabilities

Compliance Framework

Use Case Examples

Pricing Structure

Implementation Timeline

Competitive Advantages

Target Markets

AI that works alongside your receptionists.