Question 1

What is Miyagi AI?

Accepted Answer

Miyagi AI is an AI that listens, learns, and acts. It connects to your phone system and handles background work during calls - pulling up records, checking availability, updating notes - so your receptionist stays fully present in every conversation.

Question 2

What problem does Miyagi AI solve?

Accepted Answer

Your receptionist juggles two jobs at once: connecting with the caller and wrestling with systems behind the scenes. This leads to longer calls, slow staff onboarding, knowledge loss when people leave, caller frustration, and errors that create rework. Miyagi AI handles the systems so your team can focus on the caller.

Question 3

How does Miyagi AI work?

Accepted Answer

We start by listening. The AI connects to your phone system and learns how your operation actually works - the workflows, the callers, the exceptions. During the first few weeks, the AI listens quietly while staff work as normal. Then it provides caller recognition, context surfacing, real-time guidance, and automated note-taking.

Question 4

What results can I expect from Miyagi AI?

Accepted Answer

Faster calls, fewer errors, new staff productive in days instead of months, and capacity to handle more volume without adding headcount. When experienced people leave, their knowledge stays with the AI.

Question 5

Does Miyagi AI replace human receptionists?

Accepted Answer

No. Miyagi AI makes your receptionist better, not redundant. The AI handles background systems while your team handles the human connection. Staff see it as support, not surveillance.

Question 6

Will my staff feel like they are being watched?

Accepted Answer

This is the most common concern. The key is positioning: we are not grading performance, we are making their job easier. Staff see the AI as a helpful assistant that remembers things for them, not a manager looking over their shoulder. We suggest introducing it as support technology and involving reception staff early. Most staff become fans once they try it.

Question 7

What do my staff need to do during the pilot?

Accepted Answer

Nothing different. During the first few weeks, the AI listens quietly. Staff work as normal. Later, we show them the assistance interface, but using it is optional. We learn from them. We do not add to their workload.

Question 8

What does the Miyagi AI pilot include?

Accepted Answer

Four things: your operation measured (call volumes, handle times, where time actually goes), the cost of the status quo (what friction, errors, and inefficiency are costing you), a working prototype tailored to your workflows, and a business case with ROI based on your numbers. You keep all of this whether you proceed or not.

Question 9

What if we do not see value during the pilot?

Accepted Answer

Then you do not proceed. You keep the analysis, we delete your data, and we part ways. The pilot helps you make a clear decision: yes, no, or not yet. No pressure, no lock-in.

Question 10

What phone systems does Miyagi AI work with?

Accepted Answer

We work with 3CX and most modern VoIP systems. If you use an older PBX or are not sure what you have, we can check compatibility on a quick call.

Question 11

Do you connect to practice management software?

Accepted Answer

We already connect to Best Practice. For other systems like Cliniko, HotDoc, or Pracsoft, we build the connection during rollout, not the pilot. The pilot focuses on learning your operation. System connections come when we move to active assistance.

Question 12

How long does setup take?

Accepted Answer

Usually 1 to 2 hours. We connect to your phone system remotely. No new hardware, no downtime, no disruption.

Question 13

Is this legal? Do we need consent to record calls?

Accepted Answer

In Australia, you need to tell at least one party that you are recording the call. Most businesses already do this with a message like calls may be recorded for training and quality purposes. If you already record calls, nothing changes. If you do not, we will help you set up the right disclosure.

Question 14

Where do you store data and what happens after the pilot?

Accepted Answer

We process and store all data in Australia using Australian cloud infrastructure. We do not transfer data overseas. If you do not proceed after the pilot, we delete all call recordings and related data within 30 days. We can provide written confirmation of deletion if needed.

Question 15

How long have you been building Miyagi AI?

Accepted Answer

We have been building Miyagi AI for nearly two years. We are live with a 27-practitioner clinic in Brisbane and have a partnership with Best Practice Software.

Miyagi AI - AI that listens, learns, and acts

The Problem We Solve

The Vision

How We Get There

What The Pilot Delivers

How It Works

Results

Target Markets

Your front desk stays humanOur AI works behind it

Your front desk stays human
Our AI works behind it